I’ve been with Alpha Alarm sense May of 2011. Before them I had another, more big box type of security provider. I switched and have never looked back. Its also nice to call a local number when I need to speak with a security consultant! Keep it up Alpha!
A Satisfied Customer
Alpha offered to upgrade my alarm system free if I switched to Monitronics for monitoring. The monthly cost was less than I was paying, and the equipment they were offering was superior, so I agreed to switch. They arrived promptly and performed the service. I have had no problems in the time I have been using Monitronics. The equipment is more reliable than the previous system, and I have had no false alarms as I did with the old equipment.
Have been 100% satisfied with every aspect of this monitored service since installation a year ago! This is the company to go with for home security!!
The system purchased was a wireless alarm system with 10 window/door opening alarms, two motion sensors, a touchscreen pad and an outdoor siren. The cost was $69 installation fee and $45/mo on a 3 year contract for the system and a monitoring service. Since the lowest monitoring system we found was $30mo, the difference was for the equipment which will be owned at end of contract period, about $540. We paid 10% less than the above amounts as a senior discount. This was new equipment, not refurbished equipment. The three year contract plus installation fee comes to the price of $1500 listed below.
The price was competitive. The installation was done the day after we agreed to obtain the system. The installer came to our residence twice. The first time he was delayed, but called to let us know. He came back a second time because the outside siren was not in his stock and he did not have the yard signs. The second time he was a bit early. Ray, the installer, answered all our questions. He had good suggestions. He was fast and cleaned up installation packaging. He was really nice. I wish all service people were as nice as Ray.
Installed alarm system, home was already pre-wired. We have never had an alarm system before, they came back to check system as we learned. We had problems a little later as we learned to work the system to find they had to add a sensor to an upstairs window. They provided additional training and installed the sensor, no charge. Since then we have had no other problem.
The technician that installed my system was very professional and informed me of the complete system and how it works. The only MINOR negative I had during the whole installation was on the coupon it says $29.99 to $49.99 and this was never explained or the one time installation fee. The different systems were explained but not price, when I saw the charge on my bank statement I called the company and they explained it all to me. Overall, the service was great.
Alpha Alarm rep Mona was very understanding and very helpful. She responded to my problem quickly and efficiently. She sent a tech to my home the same day I called about a problem–he (Lyndon) was very efficient and courteous. Great alarm company–they care about their customers.
They did everything they were supposed to do as advertised and everything was installed and working. I give them all A’s and will use them again in the future.
Quick installation, friendly. We did not get exactly what we thought was advertised, overall good experience.
They designed the plan upfront so that I knew exactly how much it would cost. They came out thrice to teach me how the whole system worked. I can reach them anytime and they come within the same day if I need anything. They are very professional and I feel safe around their workers. They pay great attention to detail and their service is outstanding.
We love our security system. My husband works late sometimes, and I am able to sleep so much better knowing the alarm is set. We have 4 active boys, so my favorite feature is the chime that lets me know when and where a door has been opened. Honestly, I will never be able to live in a house without an alarm system again.
Some glitches with appointments, the equipment is OK but could be better, probably for the money as good as it gets. All personnel was friendly and professional, except for missed appointments and some rather late arrivals. All in all was good experience and would use them again. I have had other companies and they are no better if not a lot worse.
Alpha installed a touchscreen system in my business. I had Security & Access Controls for my alarm company previously. They had become unresponsive. I was referred by a friend to Alpha Alarms. Had a good experience, they installed everything, and the technician ray was very respectful.